Returns & Exchanges

At Village Wax Melts, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Authorization and the correct return address.

• 2.
  Package Your Items

  Carefully pack your unused wax melts and warmers in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship to Our Warehouse

  Affix the return label to your package and drop it off at your nearest postal carrier; we recommend using a tracked service for peace of mind.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.